Frequently Asked Questions

Payment information

Which payment methods do you accept?

Atelier des Femmes accepts iDEAL, Credit Card, Klarna, SOFORT Banking, PayPal and Bancontact / Mister Cash.

Shipping information

How can I track my order?

Once your order is shipped you will receive a track & trace number by e-mail to follow your package along its trip.

Do you ship internationally?

Yes we do ship internationally. See the table below for shipping costs and shipping time

Ship toShipping costsShipping time
Netherlands€3,95 (free from €50,-)1-3 working days
Belgium€4,95 (free from €50,-)1-5 working days
Germany€7,- (free from €50,-)2-6 working days
France€11,75 (free from €50,-)2-6 working days
Luxembourg€9,502-6 working days
United Kingdom€9,752-6 working days
Denmark€12,-2-6 working days
Zwitserland€20,-2-6 working days
Other EU countries€25,-2-6 working days
Rest of the world€45,-8-10 working days

How long does delivery take?

After receiving your order confirmation, we will ship your purchase within 1-3 working days. Once your order is shipped you will receive a tracking number by e-mail to follow your package along its trip.

Can I choose a delivery date or time?

No, your order will be processed as soon as the order is confirmed. Fortunately most of our order are sent by mailbox package, so you don’t have to stay at home to accept the package.

Orders & Returns

How can I return a product?

Items from Atelier des Femmes can be returned within 14 days after the date of delivery. The items have to be in perfect condition.

Please write an e-mail to if you want to return items.

Can I exchange a product?

If you would like to exchange a product the easiest way is to drop by our office and we are able to exchange your product for another product in stock.

Unfortunately we are not able to exchange products by mail. If you are not able to come by our office, you have to follow the return process and place a new order.

Can I cancel an order?

Unfortunately we are not able to cancel orders after it is placed and confirmed. Orders can always be returned according our return policy.