Frequently Asked Questions

Payment information

Which payment methods do you accept?

Atelier des Femmes accepts iDEAL, Credit Card, SOFORT Banking and Bancontact / Mister Cash.

Shipping information

Can I pick up my order?

Yes you can pick up your order at the Atelier the Femmes HQ in the center of Amsterdam.

Please make sure you select “FREE: Drop by and collect it yourself!” as the shipping method.

You can pick up your order the same day at:

Atelier des Femmes HQ
Herengracht 243
1016 BH Amsterdam

Opening Hours:

Monday: 12pm – 6pm
Tuesday: 10pm – 6pm
Wednesday: 10pm – 6pm
Thursday: 10pm – 6pm
Friday: 10pm – 6pm
Saturday: 12pm – 6pm
Sunday: 12-pm – 5pm

What are the shipping costs?

See the table below for shipping costs.

Ship toShipping costsShipping time
Pick upFREESame day!
Netherlands€4,951-3 working days
EU Countries€15,-2-6 working days
Rest of the world€30,-8-10 working days

How can I track my order?

Once your order is shipped you will receive a track & trace number by e-mail to follow your package along its trip.

Do you ship internationally?

Yes we do ship internationally. See the table below for shipping costs and shipping time

Ship toShipping costsShipping time
Pick upFREESame day!
Netherlands€4,951-3 working days
EU Countries€15,-2-6 working days
Rest of the world€30,-8-10 working days

How long does delivery take?

After receiving your order confirmation, we will ship your purchase within 1-3 working days. Once your order is shipped you will receive a tracking number by e-mail to follow your package along its trip.

Can I choose a delivery date or time?

No, your order will be processed as soon as the order is confirmed. Fortunately most of our order are sent by mailbox package, so you don’t have to stay at home to accept the package.

Orders & Returns

How can I return a product?

Items from Ateliers des Femmes can be returned within 14 days after the date of delivery. The items have to be in perfect condition.

You can send the items by mail or come by yourself at Atelier des Femmes HQ.

To make sure your return is processed correctly follow these steps:

1. Download the return form and fill it in.

2. Place the item(s) and the completed return form in the original shipping package.

3. Close the package securely.

4. Send the package to:

Atelier des Femmes HQ
Herengracht 243
1016 BH Amsterdam
The Netherlands

Or drop by and deliver it yourself.

Can I exchange a product?

If you would like to exchange a product the easiest way is to drop by our office and we are able to exchange your product for another product in stock.

Unfortunately we are not able to exchange products by mail. If you are not able to come by our office, you have to follow the return process and place a new order.

Can I cancel an order?

Unfortunately we are not able to cancel orders after it is placed and confirmed. Orders can always be returned according our return policy.